HOW MUCH IS DELIVERY WITHIN UK?
Delivery + P&P by Parcelforce is £7 to within the UK, excluding Highlands & Islands.
Please note that zonal surcharges apply to the Highlands & Islands via Parcelforce, using our automated service. Delivery via standard Royal Mail Parcel Post works out cheaper but you will have to arrange an alternative method of payment by contacting us directly on sales [at] spats-boots.com
Delivery to Highlands & Islands of Scotland + P&P = £13
Delivery to Northern Ireland + P&P = £15.75
Delivery to The Isle of Man and the Isle of Scilly = £15.75
DELIVERY OUTSIDE THE UK
We can deliver to territories outside of the UK (Airsure - insured) but are not able to accept automatic payments on this website as the price varies per territory (guide price per pair: Europe mainland £16; USA £21; Australia £25). You will have to contact us directly to arrange the sale on firstname.lastname@example.org; the payment can be made by Paypal. Delivery times outside the UK will vary.
HOW LONG DOES IT TAKE?
Between 3-5 days. Applies to addresses in England and Wales. Delivery to Northern Ireland, offshore and parts of Scotland and to other countries will usually take longer.
Particularly during late November through to December we recommend that you order as early as possible to allow for the larger volumes and to avoid disappointment. Bank Holidays, Saturdays and Sundays should not be considered delivery days. We use a number of carriers including Courier Point, Parcelforce and Royal Mail
CAN I GET AN EXPRESS SERVICE?
Yes, we can offer an Express 24 Hour service via Parcelforce which will cost £8. Please email us in advance of purchase for a quote and details at email@example.com
WHO WILL DELIVER MY PARCEL AND WHAT HAPPENS IF I AM NOT IN?
Your Parcelforce or Royal Mail recorded delivery will require a signature so wherever possible please make sure that someone will be available at the delivery address to sign for the goods. If you are not in when Parcelforce try to deliver your parcel they may attempt to leave it in a safe place (such as with a neighbour) otherwise it will be automatically delivered to the depot and they will attempt one redelivery. Royal Mail will attempt one redelivery and then deliver to your local Post Office.
MY ORDER WAS DESPATCHED A FEW DAYS AGO BUT I HAVE STILL NOT RECEIVED IT – WHAT SHOULD I DO?
Delivery within the UK is normally within 3-5 days of despatch, but this may take longer to certain areas of the UK and at very busy periods. Please allow 7 working days from the point of receiving email notification of despatch before contacting us unless you have reason to believe there has been a problem with delivery.