To get good service out of your Spats boots, please look after them by wiping them clean and keeping away from direct sunlight or artificial heat sources. Never use solvents to clean them. As Spats boots have a high natural rubber content, some discoloration may occur with two-tone styles. This process can be exacerbated if boots are kept in direct sunlight or near a heat source. Occasionally white deposits may appear on the surface: this is known as blooming and is not a fault but a characteristic of the rubber. Please note some people may be allergic to natural rubber. If you have any reason for complaint please email email@example.com with your proof of purchase. In very cold weather the metal buttons may become stiff - in this case try a light oil-based lubricant.